5.3. Surveys & Feedback Collection
Toggle automatic surveys, build evaluation questionnaires, set email dispatch timing, and customize the survey invitation email.
1
Survey questions & automated email configuration
Set up the complete post-event workflow for collecting feedback from attendees.
| Component / setting | Function & guidelines |
|---|---|
| Enable/disable survey | Click the "• Survey Enabled" toggle (top left) to activate or deactivate survey dispatch. |
| Auto-send timing | Enter hours in "Send [26] hours after event ends". The system auto-sends the survey invitation after that. |
| Overall 1–5 ⭐ rating | Check "⭐ Ask overall 1–5 star rating" to auto-insert a high-level star rating question. |
| Add & manage questions | Click "+ Add question" · type the prompt · pick a type (Short/Long Text, Multiple Choice) · toggle Required or click 🗑️ to delete. |
| Survey email template | Use {{fullName}}, {{eventName}}, {{orgName}}, {{feedbackLink}} · enter an engaging subject · edit the body in the Rich Text Editor. |
2
Feedback analytics & CSV export
The Results section aggregates rating metrics and lets you export the raw data for reporting.
| Metric / feature | Function & guidelines |
|---|---|
| Response count | Total number of surveys completed and submitted by attendees (e.g. 0 Responses). |
| Response rate | The percentage of people who completed the survey out of everyone who received an invitation. |
| Export CSV button | Click "Export CSV" (top right of Results) to download the full response dataset as .csv (for Excel / Google Sheets). |